All orders completed and paid for by Credit Card or PayPal will be shipped on the same day, as long as payment has been made by 12:00 on a working day. Orders paid after this time will be shipped the next business day.
Due to the current situation of COVID-19, we do not guarantee same-day shipment if payment is made before 12:00.
All orders will be shipped 1-2 business days after payment.
With the option of payment by bank transfer, the order will be shipped on the day we receive confirmation of payment from the bank.
If we have any questions regarding the order (delivery address, payment confirmation, products out of stock, etc.), we will contact the customer through our Customer Service. The order will not be shipped until we get a response to our message. If we don't get any response, we will cancel the order and refund the customer.
What is the difference between "Normal Shipping" and "Home Installation"?
The normal shipping assumes delivery by carrier, delivered by only one person, and where the recipient must have the necessary conditions to receive the equipment at the level from the street and place by their own means in the intended location.
Already Installation at home it presupposes shipping by fitness360 transport, where two professionals will go who will assume all the delivery and assembly, even if the location higher than street level (eg apartment). In this case, delivery is ensured at the desired location (as long as it is physically possible) and the customer will not have any additional concerns other than opening the door.
3. Delivery time
All shipments to Portugal (Continental) are free of charge and have a maximum delivery time of 48 hours (working days)
Shipments to Madeira and Azores will be made within 1-2 weeks
Shipments for Spain (Continental) they have a delivery time of 48h to 72h
For other areas and regions delivery estimates are provided upon request
fitness360 accepts returns in accordance with the deadlines established by law. 14 days after purchase, the customer is entitled to request a full refund as long as the item arrives at our facilities in the exact condition in which it was delivered. It should be noted that the return (shipping) costs must be borne by the customer.