Flat Bank - ZIVA Performance

1. Introduction

All orders completed and paid for by Credit Card or PayPal will be shipped on the same day, as long as payment has been made by 12:00 on a working day. Orders paid after this time will be shipped the next business day.

Due to the current situation of COVID-19, we do not guarantee same-day shipment if payment is made before 12:00.

All orders will be shipped 1-2 business days after payment.

With the option of payment by bank transfer, the order will be shipped on the day we receive confirmation of payment from the bank.

If we have any questions regarding the order (delivery address, payment confirmation, products out of stock, etc.), we will contact the customer through our Customer Service. The order will not be shipped until we get a response to our message. If we don't get any response, we will cancel the order and refund the customer.

2. Shipping

What is the difference between "Normal Shipping" and "Home Installation"?

The normal shipping assumes delivery by carrier, delivered by only one person, and where the recipient must have the necessary conditions to receive the equipment at the level from the street and place by their own means in the intended location.

Already Installation at home it presupposes shipping by fitness360 transport, where two professionals will go who will assume all the delivery and assembly, even if the location higher than street level (eg apartment). In this case, delivery is ensured at the desired location (as long as it is physically possible) and the customer will not have any additional concerns other than opening the door.

 3. Delivery time

All shipments to Portugal (Continental) are free of charge and have a maximum delivery time of 48 hours (working days)
Shipments to Madeira and Azores will be made within 1-2 weeks
Shipments for Spain (Continental) they have a delivery time of 48h to 72h
For other areas and regions delivery estimates are provided upon request

 4. Returns

fitness360 accepts returns in accordance with the deadlines established by law. 14 days after purchase, the customer is entitled to request a full refund as long as the item arrives at our facilities in the exact condition in which it was delivered. It should be noted that the return (shipping) costs must be borne by the customer.

Shipments and assemblies

Shipping and assembly at the delivery address? At Fitness360º everything is included! We want our service to not cause you any worries. When you buy on our website, you will be contacted immediately in order to schedule the delivery time that best suits you.

Payment

Payment can be made at the time of order or upon collection, only upon delivery to your home. Without a carrier to guarantee the correct handling of your equipment, our team will go to the installation site and carry out all the work, whatever the equipment (except for VR Glasses if purchased separately).

Equipment assembly

For all our products, we have the option of delivery with assembly. This method has an additional cost of €95 and can only be purchased at the end of your order.